Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If your order is cancelled, you will receive a full refund. We cannot cancel an order after it has been shipped.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after receiving the product.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service before returning the item to ensure that you send the package to the correct address.

Notes

Custom-made or personalised items are not eligible for the 14-day return policy.

If the return is caused by the customer, the customer is responsible for the return shipping fee. The specific shipping cost depends on the shipping company selected by the customer.

If the product received is damaged or incorrect due to an error on our part, the customer will not be required to pay the return shipping fee.

No restocking fee will be charged for product returns.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed within 14 business days after approval. The refund will be automatically credited to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

If you have not received your refund, please check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at ppone@pponetop.com.

Please contact our customer service at ppone@pponetop.com to obtain the correct return address before returning any product.